Privacy policy
Effective October 11, 2026
Rezrverm is a reservations and operations system for resorts and marinas, operated by BME Capital, LLC ("we", "us"). This policy explains what personal information Rezrverm handles, why, who it is shared with, and the choices you have. It covers rezrverm.com, the booking and stay pages we host for each hotel, emails and WhatsApp messages sent through Rezrverm, and the staff applications.
Hotels and guests
Each hotel or marina that uses Rezrverm decides what information it collects about its guests and how it uses it. For that information, the hotel is responsible for your data and we process it on the hotel's behalf and on its instructions. If you stayed at, booked with, or messaged a hotel that uses Rezrverm, you can contact that hotel directly about your information, or contact us and we will pass your request on.
Information we handle
- Bookings and stays: your name, email address, phone number, country, dates of stay, room or berth, number of guests, rate, and any requests you make.
- Boats: vessel name, length, beam, draft, registration or hull number, and insurance details, when you bring a boat.
- Online check-in: home address, expected arrival time, and your typed signature on the registration card or an activity waiver, with the time and internet address it was signed from.
- Charges and payments: what you buy during your stay. Card numbers are handled by the hotel's payment processor; Rezrverm does not store full card numbers.
- Messages: WhatsApp messages and emails exchanged between you and the hotel, with your phone number and the name on your WhatsApp profile.
- Door keys: which room and doors your key opens, and when it is valid.
- Staff accounts: name, username, email, mobile number, and sign-in activity, for people who work at a hotel using Rezrverm.
- Website enquiries: the details you send when you request a walkthrough on rezrverm.com.
- Technical information: internet address and browser details, used to keep the service secure. Cloudflare Turnstile checks that forms are filled in by people rather than automated programs.
How we use it
- To make, change and manage reservations, check-ins, keys, charges and payments.
- To send booking confirmations, pre-arrival messages with your online check-in link, replies to your messages, and a thank-you after your stay.
- To let hotel staff provide the services you ask for, such as activities, extras, dockage and moorings.
- To secure accounts with two-step sign-in, prevent fraud and abuse, and keep records required for accounting and tax.
- To respond to walkthrough requests and run and improve the service.
We do not sell personal information, and we do not use guest information for advertising.
Who we share it with
Only with the hotel you booked with, and with service providers that help us run Rezrverm under contracts that limit how they use the information:
- Cloudflare, which hosts the service and its database and provides security checks.
- Resend, which delivers email.
- Meta Platforms (WhatsApp Business), which delivers WhatsApp messages when you or the hotel use WhatsApp.
- The hotel's payment processor, door-lock system and restaurant point-of-sale provider, where the hotel has connected them.
We may also disclose information when required by law, or to protect the rights and safety of guests, hotels or the public.
If you message a hotel on WhatsApp, your messages, phone number and WhatsApp profile name are stored in Rezrverm so the hotel's staff can reply and match the conversation to your reservation. Hotels may send you WhatsApp messages about your stay, such as an online check-in link. To stop receiving them, reply STOP or ask the hotel. WhatsApp's own handling of your information is covered by WhatsApp's privacy policy.
How long we keep it
Reservation, charge and payment records are kept for as long as the hotel needs them for its accounts and legal obligations, typically up to seven years. Messages and check-in details are kept while the hotel uses Rezrverm unless deletion is requested sooner. When a hotel stops using Rezrverm, its data is deleted after it has had the chance to export it.
Security
Information is encrypted in transit, and staff access requires a password and a second sign-in step. Each hotel's information is kept separate from every other hotel's. Secrets such as payment and messaging keys are stored only on our servers and never shown in a browser.
Your choices and rights
You can ask to see, correct, export or delete the information held about you, or object to how it is used. We will respond within 30 days, and may need to confirm your identity first. Some information, such as completed charges and payments, may have to be kept for accounting and legal reasons even after a deletion request.
Deleting your data
To have your information deleted, call us at (888) 810-4236 or contact the hotel you stayed with, and tell us your name, the hotel, and the email address or phone number you used. If you messaged a hotel on WhatsApp, you can also send it the words "delete my data". We will confirm when the deletion is complete.
Children
Rezrverm is not directed at children. Reservations are made by adults; children may be listed only as members of a guest's party.
International transfers
Rezrverm runs on Cloudflare's global network and stores information in the United States. By using the service you understand your information may be processed outside your country, with the protections described in this policy.
Changes
We may update this policy. The effective date at the top shows when it last changed, and significant changes will be announced on rezrverm.com.
Contact
BME Capital, LLC, operator of Rezrverm. Phone: (888) 810-4236.