Terms of Service

Version 2026-10-12 · Effective October 12, 2026

1. About these terms

These Terms of Service ("Terms") are an agreement between BME Capital, LLC, which operates Rezrverm ("Rezrverm", "we", "us"), and you. They apply to:

Customers: the hotel, resort, marina or other business that subscribes to Rezrverm for a property ("Customer").
Users: each person who signs in to Rezrverm, such as a Customer's owners, managers and staff ("User").
Guests: anyone who books, checks in, signs an agreement, requests a berth or sends a message through a Rezrverm page for a Customer ("Guest").

Our Privacy Policy explains how we handle personal information and forms part of these Terms.

2. How you accept these Terms

Users accept these Terms by ticking the box to agree when first signing in, and again whenever we change them. You can't use Rezrverm until you do.

Customers accept these Terms when a person authorized to act for the Customer accepts them while signing in, or when the Customer signs up for, pays for or uses Rezrverm, whichever happens first. The person who accepts confirms they have authority to bind the Customer. A Customer is responsible for its Users' use of Rezrverm.

Guests accept the parts of these Terms that apply to them (section 13) by booking, checking in, signing or sending a request through a Rezrverm page.

3. The service

Rezrverm is software for running a property: reservations, front desk, rates, housekeeping, door keys, restaurant and bar, marina berths and contracts, fuel and store sales, guest communications, reports and related features. What a Customer can use depends on the modules and plan it subscribes to, described on our pricing page.

We may improve, change or retire features. If we remove a feature that is a material part of a Customer's plan, we will give at least 30 days' notice where we reasonably can, and the Customer may cancel.

4. Accounts and security

Each User must have their own login and keep their password and second sign-in step private. Logins may not be shared.
Customers decide who has access and at what role, and must promptly remove access for people who no longer need it.
Tell us straight away at (888) 810-4236 if you believe a login or Customer data has been compromised.
We may suspend a login or Customer account to protect the service, Customers or Guests, and will tell the Customer when we do.

5. Subscriptions, fees and billing

Fees. Customers pay the subscription fees for their modules, plan, rooms and spaces as published on our pricing page or agreed in an order with us, plus any add-ons they choose.
Billing. Subscriptions are billed in advance, monthly or yearly, and renew automatically until cancelled. Fees are in US dollars and exclude taxes, which the Customer pays where they apply.
Changes in size. Adding rooms, spaces, modules or add-ons takes effect when added; the next bill reflects the change.
Price changes. We will give at least 30 days' notice of a price increase. It applies from the next billing period after the notice.
Late payment. If fees are more than 15 days overdue after we have given notice, we may suspend the account until they are paid.
Refunds. Fees already paid are not refunded for partial periods, except where these Terms say otherwise or the law requires.
Trials. A free trial lasts for the period we offer. At its end, the Customer either subscribes or the trial account is suspended; we keep its data for 30 days in case the Customer subscribes.

6. Card payments and other third-party services

Rezrverm is not a bank or payment processor. Card payments are processed by the Customer's own payment processor under the Customer's agreement with that processor. Rezrverm does not store full card numbers and does not take a share of payments.

Rezrverm connects to services the Customer chooses, such as payment processors and terminals, door-lock systems, point-of-sale systems, WhatsApp Business and email delivery. Those services are provided by their own companies under their own terms. We are not responsible for them, for their availability, or for changes they make that affect a connection. Customers are responsible for having the right accounts, approvals and message templates with those providers.

7. Customer data

Ownership. Customers own the information they and their Guests put into Rezrverm ("Customer Data").
Our use. We use Customer Data only to provide, secure, support and improve Rezrverm for that Customer, as described in the Privacy Policy, and as the law requires. We do not sell it or use it for advertising.
Separation. Each Customer's data is kept separate from every other Customer's.
Export. Customers can export their data at any time from Hotel admin.
Backups. We back up Rezrverm daily and keep backups for a limited period, but Customers should keep their own exports of important records.
After cancellation. We keep Customer Data for 30 days after an account ends so it can be exported, then delete it, except copies we must keep by law or that remain in backups until they expire.

8. Customer responsibilities for Guests and staff

Customers are responsible for their relationship with their Guests and staff. In particular, Customers:

set their own rates, policies, cancellation terms, house rules, waivers and contract terms, and are responsible for their content and legality;
give Guests any notices and obtain any consents the law requires, including for emails and WhatsApp messages sent through Rezrverm;
handle Guests' requests about their personal information, with our reasonable help;
comply with laws that apply to their business, including tax, consumer, tourism, maritime, employment and data protection laws;
check that charges, keys, contracts and reports are correct before relying on them.

9. Acceptable use

Nobody may use Rezrverm to: break the law or another person's rights; send spam or unlawful messages; upload malware; try to access another Customer's data or bypass security; test, scan or overload the service without our written permission; copy, resell or reverse engineer Rezrverm except as the law allows; or use it to build a competing product.

10. Availability and support

We work to keep Rezrverm available and secure, and schedule maintenance to limit disruption. We do not promise that Rezrverm will be uninterrupted or error-free. Support is provided by email and phone during business hours, with the response times of the Customer's plan.

11. Intellectual property and feedback

Rezrverm, its software, designs and content belong to BME Capital, LLC and its licensors. While a Customer's subscription is active, we grant the Customer and its Users a non-exclusive, non-transferable right to use Rezrverm for the Customer's property. If you send us suggestions, we may use them without obligation to you.

12. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for this agreement, except information that is already public, independently developed, or required to be disclosed by law.

13. Terms for Guests

When you book or use a Rezrverm page for a property, your stay, berth, activities and purchases are with that property, under its rates, policies and cancellation terms, which it shows you before you book. The property, not Rezrverm, is responsible for providing them and for refunds. Rezrverm provides the technology that lets you book, check in, sign agreements, request changes and message the property. Please give accurate information and keep your private stay link to yourself, because anyone with it can see and manage your booking.

14. Disclaimers

Except as stated in these Terms, Rezrverm is provided "as is" and "as available", and we disclaim all other warranties to the extent the law allows, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

15. Limitation of liability

To the extent the law allows: neither party is liable for lost profits, revenue, bookings or data, or for indirect, incidental, special or consequential damages; and each party's total liability arising out of these Terms in any 12-month period is limited to the fees the Customer paid us for Rezrverm in that period. These limits do not apply to a party's fraud, wilful misconduct, a Customer's payment obligations, or liability that cannot be limited by law.

16. Indemnity

Each Customer will defend and indemnify BME Capital, LLC against claims by third parties, including Guests, arising from the Customer's services, policies, content or breach of these Terms or the law. We will defend and indemnify a Customer against claims that Rezrverm itself, used as permitted, infringes a third party's intellectual property.

17. Cancellation and termination

Customers may cancel at any time; the subscription ends at the end of the paid period. We may end or suspend an account for serious or repeated breach of these Terms, or for non-payment after notice. Sections that by their nature should continue (including fees owed, Customer Data after cancellation, confidentiality, disclaimers, liability and indemnity) survive termination.

18. Changes to these Terms

We may update these Terms. We will show the new effective date here, tell Customers about material changes in advance where we reasonably can, and ask Users to accept the updated Terms when they next sign in. If a Customer does not agree to a material change, it may cancel before the change takes effect.

19. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. The parties will first try in good faith to resolve any dispute by discussion. Any dispute that is not resolved will be heard by the state or federal courts located in Florida, and the parties consent to their jurisdiction. Nothing here limits rights a Guest has under the consumer laws of the place they live.

20. General

These Terms, the Privacy Policy and any order form or written agreement with us are the entire agreement about Rezrverm. If any part is unenforceable, the rest remains in effect. A party's failure to enforce a right is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control. A Customer may not transfer its subscription without our consent, except to a buyer of its property who accepts these Terms. Notices to us go to the contact details below; notices to a Customer go to its billing email.

21. Contact

BME Capital, LLC, operator of Rezrverm. Phone: (888) 810-4236.